Loading Issues on iOS/Android

If you are playing on a mobile device or tablet (iOS/Android):

1. Turn your game and any other apps off so that they are no longer running in the background of your device.
2. If you have social media accounts connected to your game (like Facebook or Google+), disconnect them.
3. Turn your device off and wait 10 seconds before you turn it back on.
4. Reconnect your social media accounts to your game, verifying you're using the correct account. 

If these steps didn't work, please try them a second time before contacting our support team.