Are you experiencing problems with reels endlessly spinning while you are playing in a machine? We recommend you write in to our Support team. But first, make sure you include the following info so we can help resolve your issue faster:
If playing the App on a mobile device:
* What type of mobile device you have (e.g., Android, iPhone, iPod, iPad) and which model (e.g., 3G, 4S, iPad 3, etc.)
* How much free space you have on the device?
* Have you updated your device to the latest version?
If on your computer:
* Which browser & version and what kind of computer you are using?
* Have you tried playing on another browser?
* Do you have any security software installed?
* Which machine were you playing when this occurred?
* Did you select the "Facebook Share" dialog box?
* Can you describe the steps you've taken before this issue happened?
Please take a screenshot or screencast (video). Here's how: https://rockyou.zendesk.com/hc/en-us/articles/207986137
You can use the Get Help tab in-game and receive instructions that prompt you to include screenshots.