My game crashes whenever an ad loads.

If you have a popup blocker enabled (either one that comes with your web browser or one that you installed on your computer separately), this can cause the game to crash when an ad attempts to load. To prevent this, disable or uninstall all popup blockers.

If your game is crashing only on one specific ad, it could be that this ad is causing a problem. Please report it to us by opening a support ticket and describing the ad (what product it’s for, for example), so that we can look into having it removed or fixed.


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