Missing Bonus Items With Purchase

If you purchased in-game currency and have not received your bonus items please note the following:

  • Not all purchases of in-game currency include a bonus items; please check the Package you purchased for details
  • You will only receive a bonus for your first Beginners Package; purchase of subsequent Beginners Packages will not award you with bonus items 
  • You will receive your bonus items on the Domain/World/Realm on which you made your purchase; bonus items are not transferable
  • Purchases can take up to 6 hours to process

If you did not receive a Bonus Package that you are due after 6 hours, please contact Billing Support by clicking on "I need more help".

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